ITC is a global supplier of manufactured products iwth a commitment to providing quality products. We strive to consistenly achieve error-free products, fast response and 100% on time deliveries. We achieve these goals through continuous improvement and commitment to customer satisfaction.

Competence, commitment and dedication will be encouraged. The active involvement of every person will be used to improve innovation, quality, product value and customer satisfaction.

If you received damaged product from UPS or Common Carrier, please do not return the product to ITC. Contact the shipper to initiate a claim. If you receive damaged goods through an ITC delivery, please contact your sales representative or ITC directly

1) ITC will accept absolutely no returns for product found defective at the plant or returned by a dealer or customer as a warranty claim without a Return Authorization Number (RGA). Customers should call our Customer Service Department (Holland phone 616-396-1355 or fax 616-394-5881, Elkhart phone 574-389-8986 or fax 574-389-8687) to obtain a Return Authorization Number (RGA) prior to sending product back to ITC, Inc.

2) All correspondence and credits pertaining to the alleged non-conforming product will reference the RGA number. If your company uses its own return goods numbering system, ITC will make every effort to include both reference numbers on ITC's RGA. All returns must be accommodated by our RGA number or they will not be processed. If product is received without our RGA number written on the outside of the carton, it will be refused upon receipt. All customers have 90 days to return product or the RGA will be voided.

3) ITC will reimburse a customer for credit on returned parts that are determined defective by ITC. Credit is entered based on the current OEM quoted price for said part, acceptable labor charges and Dealer charge backs mandated by State law. ITC will not credit customers for unauthorized Dealer mark-ups or customer mark-up fees.

4) ITC will not issue credit for parts that were damaged or inappropriately handled by customer. Alterations to an ITC part will invalidate the warranty.

5) To preserve your claim, please securely package all parts before shipping to ITC. All claims are reviewed by ITC's Quality Department to determine the validity of the claim.

6) Invalid returned parts (non-ITC parts) shall be held for 15 days maximum, then destroyed or returned at customer?s expense, ITC will notify customer accordingly. Repeated submission of invalid parts will warrant us charging the offending customer a handling fee. If a part is damaged or lost during transit, customer is responsible for directing a claim to the courier service, not ITC.

7) ITC is not responsible for freight charges of parts that the customer has ordered in error or for parts that are found not defective. For all returns and warranty claims accepted by ITC, the chart below shows the maximum amount of ground freight charges allowed which are refundable by ITC (over 20 LBS requires prior approval).

Pounds	Amount Refundable
0-5	$6.00
5.1-10	$8.00
10.1-15	$10.00
Up To 20	$13.00

8)A 15% or $15.00 (whichever is greater) restocking fee will be invoiced or deducted from the return credit for parts that are not defective or parts ordered in error.

9) If a scrap credit is authorized by ITC, we will issue an RGA number and apply the credit to the customer's account without inspecting the product or having it returned to ITC.

10) ITC warranty is attached for reference purposes.

11) Below is a repair authorization scale which sets the highest agreeable time for replacing or crediting non-conforming product(s). Credit for labor charges will be limited by this scale, which includes the maximum amount of time that it should take to replace a part. Labor charges that exceed ITC's flat rate schedule are required to have prior approval.